Please, also read our FAQ page!

REFUND FAQ

OOPS, I ORDERED BY MISTAKE. CAN I CANCEL MY ORDER?

If you are quick, we may be able to cancel your order before it has shipped out! Please email us as soon as possible at hello@lianox.com.


THE CLOTHES DO NOT FIT ME, CAN I GET ANOTHER SIZE?

We unfortunately cannot permit direct exchanges since returning the items to Asia to get them in another size is long and complicated.
In this case, we would suggest to return your products to us, and then order again with your desired size.

This is why, we ask you to make sure to select the correct size by measuring yourself before ordering!
We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. Asian sizes are smaller than European or American sizes, so it is perfectly normal to go up one or two sizes. If you need more help, do not hesitate to contact us. ♥

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Refund Policy
According to EU laws, we generally permit returns for 14 days after delivery. If 14 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. We can identify you quickly when you contact us with the email you used for ordering. Please, make sure to include your name and order number.

Please, do not send your purchase back to the manufacturer! Contact us first!
After contacting us, we will give you instructions on how to mail the items to us.
You will be responsible for the postage fee.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Receiving Refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lianox.com or via our live chat.


Shipping
To return your product, you should mail your product to: Menke & Rytkönen GbR, Carl-Von-Ossietzky-Straße 3, 26129 Oldenburg, Germany. (In some cases and if it is more convenient for you, you can also send it back to Asia. Please contact us to discuss your case!)
We only accept unopened, sealed products for return. Please contact us before shipping your product, and we will review your case.
Please, also somehow make sure that we can identify the package as yours by putting your name and/or order number somewhere.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.