Contact Us

Before you contact us, please make sure to read our FAQ: Click here to read it!
All information is gathered in our help center as well as on our shipping info pages (including shipping delay information due to Covid-19) and our refund/return policy page, so most questions can be answered by reading through it. πŸ€— Such as:

🌸 I didn't get my products yet. How long will delivery take?
🌸 How can I cancel an order? How do I return an item?
🌸 How can I become an influencer for Lianox?

If you are contacting us about an order you have placed, please remember to include your order number which can be found in the order confirmation that was emailed to you.
If you are contacting us to initiate a return process, please use the template provided on our refund/return policy page!

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You can also contact us by emailing us directly.
Our email address is

Mailing Address:

Imperial Commerce
Menke & RytkΓΆnen GbR
Gaststraße 6, 26122 Oldenburg
Niedersachsen/Lower Saxony