We offer free worldwide shipping on all orders! Be fast, this promotion may end soon.
Shipping is free worldwide on orders over 50€! On small orders under 50€ shipping is 4,99€.
In rare cases (such as during conflicts, political turmoil or natural disasters etc.) shipping might not be possible for your area. Please, keep an eye on your emails - in these rare cases, we will contact you directly to find a solution!
Please, immediately send us an email to firstname.lastname@example.org! Make sure to attach your name and order number.
When we find possible mistakes or obvious typos in shipping details, we will contact you about it. We would ask you to keep an eye on the email you provided for your order, so that we can stay in touch with you, just in case!
If we fail to contact you within 14 days after ordering, we will NOT process your order and refund your money.
Standard Shipping (Priority Care) - Guarantees that your package is insured against loss, damage or missing contents. To ensure that you are fully protected, we highly recommend that you add Priority Care Shipping to your order. We will ensure you will receive the product in good condition, no matter what. Shipping time is the same in most cases, but we aim to ship Priority orders first with the best possible shipment method so that it arrives as fast as possible.
Please, measure yourself before ordering! We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. Asian sizes are usually smaller than European or American sizes, so it is perfectly normal to go up one or two sizes. This depends on the product though - to prevent complicated return processes, we would kindly ask you to please measure yourself before ordering.
Chest/bust is measured at the broadest part of your chest area.
Shoulders are measured from one shoulder to the other.
Total length is measured from your shoulder downwards.
Sleeve length is measured from your shoulder down your arm.
Again, measure yourself to make sure that you order the right size!
If you need more help, do not hesitate to contact us. :)
Some of our clothes have the tag "Gender: Female", and yes, most are made to fit a female body.
Nevertheless, we provide you with measurements for every single clothing product we have, so you can easily just measure yourself and see if the product of your choice would work for your body! There is usually absolutely no problem with hoodies and shirts. You will most likely have to pick one or two sizes up. Contact us if you need more advice :)
Lianox is in no way affiliated with any K-Pop group or their corresponding company. None of our products are sold by or through SM, YG, JYP, BigHit, ... etc.
Unless otherwise stated in the product description or in the title, products are not official. If it is very important for you to buy official merchandise (which usually benefits the K-Pop group and their company and sometimes also counts towards Korean charts), we would recommend buying from official stores. Even though, we only work with quality suppliers, we unfortunately cannot examine every product for authenticity. Please note that inofficial merchandise does NOT connect to any official app.
Because of the distance our boxes travel, the package might become slightly wrinkled during transport. Don't worry, your products should be fine! When your products are fragile, our delivery services usually put a lot of bubble paper in to make sure everything is secure.
In case your product is damaged or doesn't work properly for whatever reason, please contact us.
When shipping across country borders, it might happen that you need to pay a fee for importing your ordered products. This process is regulated by your country's law and not related to Lianox. According to our Terms of Services, the customer consents to pay any fee. If you need help or have more questions about this, please contact us!
Different countries use different currencies. Usually, our website will automatically convert currencies to the currency used in the country you are located in when browsing our store.
Nevertheless, during checkout, the prices will be displayed in Euro (€), since we are based in Europe, and this is our default currency.
The actual money you pay us for your products will be automatically converted into the corresponding amount. If you still want to manually find out about currencies and conversion rates, please use Google.
We unfortunately cannot permit direct exchanges since returning the items to Asia to get them in another size is long and complicated.
In this case, we would suggest to return your products to us, and then order again with your desired size.
This is why we ask you to make sure to select the correct size by measuring yourself before ordering! We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. If you need more help, do not hesitate to contact us. ♥