Help Center

FAQ

Products

How do I know my size?

Will my products be okay during transport?

How and where are your products made? What about sustainability?

How do I wash my products?

I am male, can I still order? Do you have a men's section?

Shipping

Do you ship worldwide?

How much is shipping?

How long does shipping take?

Do I have to pay import VAT? What about custom fees and taxes?

I have ordered multiple products. Where is the rest of my order?

I entered wrong shipping details!

Can you ship to APO addresses?

Where do you ship from?

Payment

What payment methods do you offer?

Can I pay with other currencies?

I paid with Klarna or Sezzle and...

Refunds/Returns

I ordered by mistake! Can I cancel my order and get a refund?

The clothes do not fit me... Can I get another size?

There is something wrong with my product(s)!

I want to return my product.

Lianox

What is Lianox?

Can I trust Lianox?

How can I reach you?

Is there a physical Lianox store?

What languages do you speak?