Lianox is a German fashion company founded in 2017 to make shopping for Asian fashion easy. We want anyone and everyone to have access to the world of authentic Asian fashion. We sell high quality, unique and diverse fashion as worn on the streets of Seoul, Tokyo and Beijing.
We ship to ALL countries in the world. (If we cannot ship to your country for whatever reason, we will cancel your order and you will automatically receive a refund.)
In rare cases (such as during conflicts, political turmoil or natural disasters etc.), shipping might not be possible for your area. Please, keep an eye on your emails - in these rare cases, we will contact you directly to find a solution or cancel your order immediately, so you receive a refund right away.
There are currently significant delays in shipping due to new restrictions set by the Chinese government prior to the Spring Festival. Many of our logistics team members are not allowed to leave their homes, so processing speeds are slow.
All delays accounted for, orders may take from 20-60 business days to arrive. Some orders may arrive without delay, but when ordering between Jan 15-Feb 18th, please prepare for significant delays.
We think shipping times will normalize mid February, but at worst, shipping times should normalize to 12-20 Business Days in early March.
To apologize for the delay, we have made a 20% coupon code for you. It will be active between Jan 15th and Feb 10th. The coupon code is: WELOVEYOU
After ordering, we will process your order and ship it out within the next 3-5 business days.
Generally, orders are delivered within 12-20 business days after they have been shipped out - though, shipping times may vary depending on where you live and the carriers available. You can read more about this on our shipping policy page. Click here to read it!
Please note: The world is currently going through the Coronavirus pandemic. The pandemic may cause significant delays on deliveries and processing times of your order. We must respect the health and safety of logistics workers and carriers! (´｡• ᵕ •｡`) Know that we are working safely but around the clock to make sure your packages arrive swiftly. ❤ Our customer support team is always there for you, and we still expect the vast majority of packages to arrive without any delay. Thank you!
Please, immediately send us an email to email@example.com! Make sure to attach your name and order number.
When we find possible mistakes or obvious typos in shipping details, we will contact you about it. We would ask you to keep an eye on the email you provided for your order, so that we can stay in touch with you, just in case!
If we fail to contact you within 14 days after ordering, we will NOT process your order and refund your money.
We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length.
To prevent complicated return processes, we would therefore kindly ask you to please measure yourself before ordering. Note that questions like "I am a US size X, should I buy size Y on Lianox?" are impossible to answer. The fits of clothing pieces are different from product to product and you might have a different size for each piece you order. So, again: Please, measure yourself and determine your size for each product!
Some more information and tips:
- When a product is "One Size", it does not mean "one size fits all", it means that this particular product is only available in one single size -- the measurements for these are always on the product page. Asian sizes are smaller than European or American sizes, so for most products, it is perfectly normal to go up one or two sizes. For an oversized fit, as seen on most our model pictures, please generously size up.
- The measurements are the measurements of the garment, NOT your body. Example: If your bust is 110cm, you should not buy a garment that states 110cm as a bust measurement -- that would be a skintight fit (or not fit at all).
Chest/bust is the circumference measured at the broadest part of your chest area.
Waist is the circumference measured at the tiniest part of your waist.
Shoulders are measured from one shoulder to the other.
Total length is measured from your shoulder downwards or, for pants, from the waist band downwards.
Sleeve length is measured from your shoulder down your arm.
We provide you with measurements for every single clothing product we have, so you can easily just measure yourself and see if the product of your choice would work for your body! There is usually absolutely no problem with hoodies and shirts. You will most likely have to pick one or two sizes up. Contact us if you need more advice :)
You can also search for "boys" - we have tagged some products which we think would work well for a male body!
Because of the distance our boxes travel, the package and the product might become slightly wrinkled during transport. Don't worry, your products should be fine! When your products are fragile, our delivery services usually put a lot of bubble paper in to make sure everything is secure.
Clothing pieces are very tightly folded to send them in the smallest parcels possible. We would recommend carefully steaming/ironing them on the lowest heat setting once you get them!
In case your product is damaged or doesn't work properly for whatever reason, please contact us.
We work with hand-picked manufacturers and retailers throughout Asia. We curate a careful selection of fashion pieces which you can then buy via Lianox ^_^
All of our clothes are ethically manufactured. We sell clothes by various Asian manufacturers and brands, most of them being well-known. The brands and factories we work with take good care of their employees, providing them with modern working conditions and fair compensation. We are very careful who we work with~
In regards to sustainability, this is an area where we still have room for improvement. In our plan for the coming years, we plan to begin offsetting our CO2 emissions. A big plus for sustainability in our operations is that we do not ship our clothes around the world in various warehouses. We order clothes directly from the manufacturer to our warehouse that is close to the factories and ship directly from there to customers, instead of first shipping them to another warehouse or various logistics centers and retailers like many other fashion companies do. Shipping clothes around is extremely taxing on the environment, so our direct approach is a way better alternative environmentally.
We also started the "Call for Sustainability"-program which aims to educate customers about unnecessary returns in the fashion industry affecting the environment. You can read about this on our refund policy page.
As we work with various Asian fashion brands, we sadly don't have that much control over the materials used for the clothes, but you can see the material used on the garment in each product description!
You can pay with any major credit (Visa, MasterCard, American Express, Maestro) or debit card, or with your PayPal account. We also offer Sofort, Klarna, EPS-Transfer, iDEAL, Bancontact, Shop Pay, Apple Pay and Google Pay.
When shipping across country borders, it might happen that you need to pay a fee for importing your ordered products from China into your country. This process is regulated by your country's law and not related to Lianox. According to our Terms of Services, the customer consents to pay any fee. We recommend educating yourself by looking at the corresponding service pages of your country's import laws. If you have questions, please do not hesitate to contact us!
Different countries use different currencies. Usually, our website will automatically convert currencies to the currency used in the country you are located in when browsing our store.
Nevertheless, during checkout, the prices will be displayed in Euro (€), since we are based in Europe, and this is our default currency.
The actual money you pay us for your products will be automatically converted into the corresponding amount. If you still want to manually find out about currencies and conversion rates, please use Google.
We unfortunately cannot permit direct exchanges since returning the items to Asia to get them in another size is long and complicated.
In this case, we would suggest to return your products to us, and then order again with your desired size.
This is why we ask you to make sure to select the correct size by measuring yourself before ordering! We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. If you need more help, do not hesitate to contact us. ♥
Call for Sustainability: We would also be happy if you considered reselling the clothes by yourself instead of returning them to us via mail. Sending around parcels over country borders is taxing on the environment and (depending on location and carrier service) you might pay more for shipping than what the item is worth.
Damages: If there are obvious damages, such as holes, please contact us, and we will look into it further! If an item arrives completely defective, you are eligible for a refund. Please, contact us.
Color: Be aware that monitors and screens are different and colors may look different from device to device; products may look different in real life. If a product has multiple color variants and you received the wrong color, it might be that there was a mistake when packing your order, please contact us, we will send you the correct one immediately, no questions asked. ♥
Material: You can find the fabric type on each product page. In case you do not like the material, you may return your item to us and receive a refund (see return policy).
Size: All our product pages have sizing charts - please, use them! Asian sizes are significantly smaller than US or EU sizes. The sizing charts show you the measurements of the clothing piece. More about sizing can be found above in the section "How do I know my size?". If something does not fit, you may return it to us and receive a refund (see return policy), but we cannot give you a refund without receiving the product back. When a product is "One Size", it does not mean "one size fits all", it means that this particular product is only available in one single size -- the measurements for these are always on the product page. If you received a size that you did not order, there might have been a mistake when packing your order. Please, contact us and we will send the right size on its way!
Threads/Closed buttons: It is an Asian custom to leave threads hanging and buttonholes sewn shut to indicate that the clothes are newly manufactured and have not been worn before. You can just take sharp scissors and cut off the threads and open the buttonholes! :) If you are planning to return the item, please leave the threads and do not open the buttonholes.