Help Center

FAQ

Shipping

Do you ship worldwide?

Can you ship to APO addresses?

How much is shipping?

Where is my order?

How long will it take until I have my products?

I have ordered multiple products. Where is the rest of my order?

I entered wrong shipping details!

What is Priority Care Shipping?

Products

How do I know my size?

I am male, so...

Are the signatures on some products original signatures by K-Pop idols?

Are your products official, from SM, YG, JYP...?

Will my products be okay during transport?

Payment

What payment methods do you offer?

I paid with Klarna and...

What about custom fees and taxes?

Can I pay with other currencies?

Refunds/Returns

I ordered by mistake! Can I cancel my order and get a refund?

The clothes do not fit me... Can I get another size?

Lianox

Who is Lianox?

How can I reach you?

Is there a physical Lianox store?

What languages do you speak?

Why don't you have ___ from K-Pop group ___?