Help Center

Yes!

We ship to all countries directly from Asia with free shipping. We are unable to ship to some remote islands, parts of Africa as well as a handful of other countries. For a list of countries we cannot ship to you can view this page. In case you place an order and we cannot ship to your location, we will automatically cancel the order and provide you with a refund.

We offer FREE shipping on orders over €45 EUR ($47 USD).

For orders under that threshold, shipping is 4.80€ EUR/$5 USD.

Duties/VAT are always included in the prices of the products. You will NOT have to pay them separately. 

If you are quick, we may be able to cancel your order before it has been processed! Please email us as soon as possible at hello@lianox.com. We cannot cancel orders that are more than 10 hours old.

You can read more about refunds here.

We unfortunately cannot permit direct exchanges since returning the items to Asia to get them in another size is long and complicated.

In this case, we would suggest to return your products to us, and then order again with your desired size.

This is why we ask you to make sure to select the correct size by measuring yourself before ordering!
We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. If you need more help, do not hesitate to contact us. ♥

Call for Sustainability: We would also be happy if you considered reselling the clothes by yourself instead of returning them to us via mail. Sending around parcels over country borders is taxing on the environment and (depending on location and carrier service) you might pay more for shipping than what the item is worth.

You can read more about refunds here.