Help Center

Yes! We generally ship to all countries.
(If we cannot ship to your country for whatever reason, we will cancel your order and you will automatically receive a refund.)

Unfortunately, this is not possible, as we ship with international mail directly from Asia.

We offer free worldwide shipping on all regular! Be fast, this promotion may end soon.

Shipping is free worldwide on orders over 50€!
On small orders under 50€ shipping is 4,99€.

In rare cases (such as during conflicts, political turmoil or natural disasters etc.) shipping might not be possible for your area. Please, keep an eye on your emails - in these rare cases, we will contact you directly to find a solution!

For many (but not all) items, we can provide you with a tracking code, so that you can track your item(s) on their way to you!

Please note that small items (such as photocards or jewelry) might not get frequent tracking updates once they leave Asia.

If you have not received your order within 3 months, please contact us.

After ordering, we will process your order within the next 7 business days. Business days in most countries are Monday to Friday, excluding weekends and holidays. You will receive tracking numbers soon afterwards via email.

Shipping time heavily depends on your location. Since all products are directly from Asia, it can take 10 to 30 business days, in rare cases up to 60.

Generally, it takes around 20 days for your order to arrive to USA and most of Europe.

Please note that weekends and public holidays may impact shipping times.

Update, April 2020: Because of the global pandemic, for some countries, shipping times might be longer. We ship out items normally without delay, but the situation at country borders is very critical right now. We unfortunately do not have any control over this :(

If you do not have received your product after 90 days, please contact us to discuss a reshipment!

Do not be alarmed, this is normal! Because we get your items from different suppliers, it can happen that different products arrive in different packages at different times.

Please, immediately send us an email to hello@lianox.com! Make sure to attach your name and order number.

When we find possible mistakes or obvious typos in shipping details, we will contact you about it. We would ask you to keep an eye on the email you provided for your order, so that we can stay in touch with you, just in case!

If we fail to contact you within 14 days after ordering, we will NOT process your order and refund your money.

Please, measure yourself before ordering! We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. Asian sizes are usually smaller than European or American sizes, so it is perfectly normal to go up one or two sizes. This depends on the product though - to prevent complicated return processes, we would kindly ask you to please measure yourself before ordering.

Chest/bust is measured at the broadest part of your chest area.

Shoulders are measured from one shoulder to the other.

Total length is measured from your shoulder downwards.

Sleeve length is measured from your shoulder down your arm.

Again, measure yourself to make sure that you order the right size!

If you need more help, do not hesitate to contact us. :)

We provide you with measurements for every single clothing product we have, so you can easily just measure yourself and see if the product of your choice would work for your body! There is usually absolutely no problem with hoodies and shirts. You will most likely have to pick one or two sizes up. Contact us if you need more advice :)

You can also search for "boys" - we have tagged some products which we think would work well for a male body! 

Because of the distance our boxes travel, the package and the product might become slightly wrinkled during transport. Don't worry, your products should be fine! When your products are fragile, our delivery services usually put a lot of bubble paper in to make sure everything is secure.

Clothing pieces are very tightly folded to send them in the smallest parcels possible. We would recommend carefully steaming/ironing them on the lowest heat setting once you get them!

In case your product is damaged or doesn't work properly for whatever reason, please contact us. 

You can pay with any major credit or debit card, or with your PayPal account. We also offer Sofort and Klarna Payments for Germany.

When shipping across country borders, it might happen that you need to pay a fee for importing your ordered products. This process is regulated by your country's law and not related to Lianox. According to our Terms of Services, the customer consents to pay any fee. If you need help or have more questions about this, please contact us!

Different countries use different currencies. Usually, our website will automatically convert currencies to the currency used in the country you are located in when browsing our store.

Nevertheless, during checkout, the prices will be displayed in Euro (€), since we are based in Europe, and this is our default currency.

The actual money you pay us for your products will be automatically converted into the corresponding amount. If you still want to manually find out about currencies and conversion rates, please use Google.

If you are quick, we may be able to cancel your order before it has been processed! Please email us as soon as possible at hello@lianox.com. We cannot cancel orders that are more than 10 hours old.

You can read more about refunds here.

We unfortunately cannot permit direct exchanges since returning the items to Asia to get them in another size is long and complicated.

In this case, we would suggest to return your products to us, and then order again with your desired size.

This is why we ask you to make sure to select the correct size by measuring yourself before ordering!
We have tables with estimated measurements on each product page which contain measurements for chest/bust, shoulders, total length, and sleeve length. If you need more help, do not hesitate to contact us. ♥

You can read more about refunds here.

Click here for our refund policy!

Please write us an email to hello@lianox.com.

No, there is no physical Lianox store.
The German address that you see in our imprint and that you can find on Google is an office where returns are received, we do not sell anything there. 

Our customer service and sales team speak fluent English and German.