Pandemic Shipping Delays
October 25 Update: Some orders may be delayed by around 4-12 days. The amount of flights is currently dramatically reduced, and the logistics centers are working with reduced staff. The holidays as well as US elections are also getting closer, which means postal services in some areas are slower than usually. We are working without rest to make sure your package arrives to you as soon as possible!
Update: All items are now shipping on time! There are no more delays as of right now.
April 27/2020: As you probably know, The Corona Virus has reached the US and many other countries around the world. Even though we ship out parcels normally without delay now, we have noticed longer shipping times for some locations, as packages get stuck at country borders, especially when they need to go through customs (probably due to reduced staff and backlog). On top of that, the US and Europe have massively reduced the amount of flights, which leads to some parcels having to wait a long time to get on a plane. Many local carriers also have problems delivering parcels on time right now because so many people shop online now. We are very sorry about that.
We usually refund and resend items after 2 months (60 days), but we will have to extend this period to 3 months, as resending the items another time will not do anything and just increase the backlog that shipping hubs have to deal with. We would again kindly ask you for your understanding in this matter and are very sorry about the delays~ Your parcels are on their way to you and we ship out everything you order. Unfortunately, there is nothing we can do from our end to speed up the process since these delays are out of our control. :(
Thank you for your patience and compassion, stay healthy. ♥
April 06/2020: Things are now more or less back to normal in China. There may be small delays depending on your location, but 99% of orders should be delivered on time with no delays. Thank you for your patience and happy shopping! 💕
March 11/2020: We thank you for your patience! ♥ Please note that Corona is a crisis in many areas, such as Italy, Iran and South Korea. In the affected areas, there may still be huge delays.
Please also note that - due to the massive backlog in China - tracking might be updated slower and processing in general might be slower than usual.
Remember to wash your hands and stay healthy! 💖
February 17/2020: We have started to ship out orders on February 17 again! :) Please note that there is huge backlog as Chinese companies are now slowly starting to get back to work again. Thank you for your patience! ♥
We have some unfortunate news; there will be larger delays than anticipated for orders placed after the 17th January of 2020.
China has decided to extend public holidays for Chinese New Year 2020 for all citizens due to the novel Corona Virus, which means that employees of warehouses as well as shipping hubs are currently not at work.
The precautions within China are to make sure that their citizens stay safe, which is why most work places are closed right now. There is no risk in using products that you have purchased at an earlier point as the virus cannot survive on surfaces for an extended amount of time (see statement of WHO below).
We are currently expecting to be able to ship out all orders placed within this time frame (mid January until now) in the next two weeks (end of February).
We are planning to include gifts in all of the orders and ship them with premium shipping to make sure they arrive quickly. We are also looking into alternative solutions such as finding some of the products from suppliers outside of Asia.
We are working extended hours daily to try and resolve the situation and assist our customers, but unfortunately there is not much we can do but wait. :(
We have been providing K-Pop fans with merchandise since 2017.
We want to kindly ask for your patience, support, and understanding, as these times are quite difficult for us.
If you have more questions, you may contact us via email.
We wish you all the best and hope you stay safe, thank you for choosing Lianox,
M. Rytkönen & S. Menke, founders of Lianox.com
- What is the Corona Virus?
"Corona viruses are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe diseases.
A novel corona virus [...] is a new strain of corona virus that has not been previously identified in humans. The new, or “novel” coronavirus, now called 2019-nCoV, had not previously detected before the outbreak was reported in Wuhan, China in December 2019.
As with other respiratory illnesses, infection with 2019-nCoV can cause mild symptoms including a runny nose, sore throat, cough, and fever. [...] Older people, and people with pre-existing medical conditions (such as, diabetes and heart disease) appear to be more vulnerable to becoming severely ill with the virus."
Source: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses (World Health Organization).
- Is it safe to order from Lianox.com?
Source: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters (World Health Organization).
- When will I get my order?
We are currently looking to ship out all current orders within the next two weeks. (Cited Feb 8, 2020)
However, please be aware that all warehouses and shipping hubs in China will need to work through a huge backlog once business can resume. We kindly ask you for your patience and understanding in this matter.