To prevent unnecessary returns, we would kindly ask you to please measure yourself before ordering. Note that questions like "I am a US size X, should I buy size Y on Lianox?" are impossible to answer: The fits of clothing pieces are different from product to product and from brand to brand, therefore you might have a different size for each piece you order. So, again: Please, measure yourself and determine your size for each product! \o/
Some more information and tips:
- When a product is "One Size", it does not mean "one size fits all", it means that this particular product is only available in one single size -- the measurements for these are always on the product page. Asian sizes are smaller than European or American sizes, so for most products, it is perfectly normal to go up one or two sizes. For an oversized fit, as seen on most our model pictures, please generously size up.
- The measurements are the measurements of the garment, NOT your body. Example: If your bust is 110cm, you should not buy a garment that states 110cm as a bust measurement -- that would be a skintight fit.
We ship to all countries, worldwide, directly from Asia. 🌏 Shipping is always free!
After ordering, we will process your order and ship it out within the next 2-7 business days.
Generally, orders are delivered within 12-20 business days after they have been shipped out - though, shipping times may vary depending on where you live and the carriers available.
Our promise: If something does not arrive within 60 business days, please contact us, and we will reship it to you free of charge or offer you a refund!
Please note that there may be minor delays due to the ongoing pandemic. Stay safe! ٩(｡•́‿•̀｡)۶
We generally permit you to initiate the return process for 14 days after delivery. This means that you have 14 days after you receive your order to contact us to initiate the return process by telling us that you would like to return your item. (*^▽^*)
Use this template for contacting us to initiate the return process:
- Full name:
- Shipping address:
- Order number:
- List of items you want to return:
After contacting us, we will give you instructions on how to mail the items to us. 📦
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in its original packaging.