Delays for orders placed in January/February
Update: We have started to ship out orders on February 17 again! :) Please note that there is huge backlog as Chinese companies are now slowly starting to get back to work again. Thank you for your patience! ♥
We have some unfortunate news; there will be larger delays than anticipated for orders placed after the 17th January of 2020.
China has decided to extend public holidays for Chinese New Year 2020 for all citizens due to the novel Corona Virus, which means that employees of warehouses as well as shipping hubs are currently not at work.
The precautions within China are to make sure that their citizens stay safe, which is why most work places are closed right now. There is no risk in using products that you have purchased at an earlier point as the virus cannot survive on surfaces for an extended amount of time (see statement of WHO below).
We are currently expecting to be able to ship out all orders placed within this time frame (mid January until now) in the next two weeks (end of February).
We are planning to include gifts in all of the orders and ship them with premium shipping to make sure they arrive quickly. We are also looking into alternative solutions such as finding some of the products from suppliers outside of Asia.
We are working extended hours daily to try and resolve the situation and assist our customers, but unfortunately there is not much we can do but wait. :(
We have been providing K-Pop fans with merchandise since 2017.
We want to kindly ask for your patience, support, and understanding, as these times are quite difficult for us.
If you have more questions, you may contact us via email.
We wish you all the best and hope you stay safe, thank you for choosing Lianox,
M. Rytkönen & S. Menke, founders of Lianox.com
- What is the Corona Virus?
"Corona viruses are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe diseases.
A novel corona virus [...] is a new strain of corona virus that has not been previously identified in humans. The new, or “novel” coronavirus, now called 2019-nCoV, had not previously detected before the outbreak was reported in Wuhan, China in December 2019.
As with other respiratory illnesses, infection with 2019-nCoV can cause mild symptoms including a runny nose, sore throat, cough, and fever. [...] Older people, and people with pre-existing medical conditions (such as, diabetes and heart disease) appear to be more vulnerable to becoming severely ill with the virus."
Source: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses (World Health Organization).
- Is it safe to order from Lianox.com?
Source: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters (World Health Organization).
- When will I get my order?
We are currently looking to ship out all current orders within the next two weeks. (Cited Feb 8, 2020)
However, please be aware that all warehouses and shipping hubs in China will need to work through a huge backlog once business can resume. We kindly ask you for your patience and understanding in this matter.